Source Matters: Comparing Employee Reactions to Human, AI, and Hybrid Performance Feedback | Frontiers in Psychology

October 1, 2026 - 20:17

A new study compares anticipated reactions to identical performance feedback described as manager-written, AI-generated, or a combination of both, raising questions about how managers use AI in performance reviews. The research highlights the varying perceptions employees have towards feedback based on its source.

Participants in the study were presented with performance evaluations and asked to share their thoughts on the credibility and effectiveness of the feedback. Findings indicated that feedback perceived as coming from a human manager was often viewed more favorably than that generated by AI. However, when feedback was a blend of both human and AI input, reactions were mixed, suggesting that employees may appreciate the efficiency of AI while still valuing human insight.

This study sheds light on the complexities of integrating AI into workplace evaluations. As companies increasingly adopt technology for performance reviews, understanding employee sentiment will be crucial for fostering a positive work environment and ensuring that feedback is both constructive and well-received.